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Hello 400 Mbps can be reached on Ethernet connection , speed over wifi is never garanted by the operator.
Internet Problem
I recently upgraded my plan to VOO Solo Max. As per the plan i should get upto 400 mbps of speed. But i don't even get 50 mbps. And i also observe wifi is going down sometimes.
Problème
WiFi access
I was connected on VOO at home today but unable to connect with the password left by the technician. kindly help.
Question
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Ma connexion Internet
@Tibezot any ETA given by them? Regards, Madhab
Coupure connexion Internet à Audeghem
Bonjour, Plus aucune connexion internet depuis ce matin. Cela est très préjudiciable et j'essaye de compenser en partie via des partages de connexion mais cela ne fonctionne pas toujours ou pas du tout. De plus la consommation des Data explose... J'ai essayé de joindre vos ser
Problème
Solution acceptée
Hello retry this number, cancellation by phone can only be asked at this service. they are not present the week end .
Cancellation of Contract
Hello Team, I want to cancel my voo contract, but I am not able to do so I tried 04 266 41 14 contact number, but no one's picking it up, can you please help me in this Please note: I am leaving belgium by 3rd November and need to cancel contract and return the device before that
Question
Good afternoon @Shashank, bonjour tout le monde !I've edited your message so your client number stays private.As mentioned by our experts, giving away this kind of information is forbidden ;)Do y
Cancel Appointment - Customer no.: *********
I have registered for new appointment for wifi but I want to cancel the appointment. Customer no.: *********
Question
Thank you Marcs. I usually receive my bill as a paper bill by post. I did not receive it for this month. Merci :)
Did not receive bill for July 2017
Hello, I did not receive my bill for July 2017. Please let me know what needs to be done. Thanks
Question
Solution acceptée
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone
Problème
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Ma connexion Internet
ok j'espère que le voo m'a un offert + 100 Mégas :)Hosted by Charlus (Valenciennes) [17.42 km]: 28.741 msTesting download speed........................................Download: 115.27 Mbit/sTesting upload speed........................................
Augmentation de vitesses : internet 125mbps
bonjour, j ai remarquer sur ma facture pack duo que la vitesse de connexion es a 125 mbps au lieu de 100 se qui es bizarre j ai pas cette vitesse j ai toujours 100 mbps quand je fait un speed test
Question
The Service Provides Services Provided by the Company to the United States and to the United States, where applicable, and to the Customer and to the Customer.
Connexion limitée pour retard de paiement
Bonsoir je n'arrive plus à me connecter ni à regarder ma télé j'ai payer ma facture hier es ce normal ?
Question
Hello Kamble, I notice that a reply has been given to you by the relevant department. I remain available. Have a nice day.
Transfer of contract
Dear team, I have already initiated to transfer the internet contract to the new tenant. I haven't received any email about it's reception. Since it has to start 1st october onwards, and there's no news, can I please know what can be done about it?
Question
NOUVEAU COLLEGUE !!!!Bienvenue chez nous <3
Présentation d'un nouvel officiel VOO à votre service, Antoine
Bonjour la communauté du Forum, Je me présente en quelques lignes ! Je m’appelle Antoine, 44 ans. Ma carrière a débuté chez Alpha Crédit, 13 ans, avant d’entrer dans la télécommunication, au service technique VOO depuis 3 ans. Je suis fort actif en dehors du travail, sportivement parla
Article
Hello Try the SIM card in another newer phone to see if it works or try another French operator by selecting the mobile network manually.
Mobile phone - Ancient nokia
Hello, I am in France and trying to use my mobile number on an ancient Nokia mobile phone which has no features other than calling. Eventhough it says "Bytel" and received the Voo sms about roaming etc, it can not make any call nor send SMS. What to do? Thanks already.
Problème
Bienvenue du coté lumineux de la force
Une nouvelle Officielle VOO fait son entrée !
Bonjour La Communauté. Je m'appelle Alexia, j'ai 29 ans et je viens de rejoindre la super équipe de l'eCare 😺 Voilà bientôt 4 ans que je fais partie du service clientèle de VOO. J'ai débuté au service Mobile avant de rejoindre le Pôle Expert Mobile et me voici aujourd'hui parmi vous, prête à
Article
Sur Amazon.de, ça semble très intéressant: 63 euros livré: (Archer C7):"By Rok Kercmar on 22 May 2019While this model is quite old by now, TP-Link releases many of its products in different versions with fixes and improvements. The description a
Wifi Access point (repeater connecté en RJ45) - bonne idée? - Amélioration du WIFI à l'étage
Bonjour,A force de lire sur ce sujet, je commence à me noyer...J'ai regardé un peu le technicolor en mode bridge, mais j'abandonne l'idée (bug, échange modem, configuration complète d'un nouveau routeur).Pour améliorer mon WIFI à l'étage, je voudrais acquérir un répéteur WIF
Problème
Hello , For a better handling, we will ask you to send us your request by a private message. I remain available if needed :)
No internet connection (ixelles)
Hello, it seems that there is no internet connection in Ixelles, the modem shows that it has wifi but i cannot connect to the internet. Can you please let me know if there is an internet outage in the neighbourhood? Thank you
Problème
Hello, As far as your Internet signal is concerned, everything's perfect. Could you test it by connecting directly from the modem instead of your personal router?
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
@Valérie P
Nicolas, un Officiel VOO de plus.
Bonjour à tous, J’ai le plaisir de vous annoncer mon arrivée dans la team des Officiels VOO. Cela fait bientôt 9 ans que je travaille pour VOO, j’ai commencé ma carrière au service technique puis au Pôle Expert et je viens de quitter le support B2B après 5 années de loyaux services. Pour parl
Article
Bonjour Voici les reseignements demandé modem Netgear chromecast tv streming device by google. Merci de m'aider bonne journée
Problème de connexion Chromecast
J'essaye de connecté un Chromecast. Il est connecté a mon téléphone mais pas sur internet. Le modem refuse la connexion. j'ai le même problème avec un devolo repetiteur. merci de voir si vous pouvez m'aider. Merci.
Question
Hello @XLechev, Indeed, a general breakdown impacts the commune of Ixelles. Everything should be back in order by 2:30 pm. I'm sorry for the inconvenience.
No internet in Ixelles - again
Hello, again, we have no internet in Ixelles- last time it was cut on Friday for several hours. What is going on and when will it be back?
Problème
I'm sorry, the service is only available by phone. Indeed, some colleagues also speak English, so don't worry :-)
Jessica G
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CANCELLATION of my VOO television and mobile subscription
Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!
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